Privacy Policy

Last Updated: September 3, 2026

Acenis Ltd. ("Acenis," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Acenis collects, uses, stores, and protects information when you visit or interact with our website at www.acenisinc.com (the "Website"), contact us, subscribe to our updates, or use any of the features available through our Website.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you interact with our Website, including when you:

• Contact us through our Contact Us page or other communication channels

• Send us an email

• Subscribe to our email updates or newsletter

• Request customer support or product assistance

• Submit a question, comment, or other inquiry

• Communicate with us regarding our products or services

Depending on how you interact with us, this information may include:

• Name

• Email address

• Telephone number

• Order or purchase information that you voluntarily provide

• Product information

• The contents of your communications with us

• Any other information you choose to provide

Please do not send sensitive personal information, such as passwords or payment-card information, through our Website contact forms or by email unless specifically requested through an appropriate secure process.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies and similar technologies. This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Approximate location based on IP address

• Date and time of visits

• Information about how you interact with the Website

• Website performance and usage information

Some of this information may be collected by Wix or other third-party services used to operate and analyze the Website.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your questions and customer-service requests

• Provide product support

• Communicate with you about products or services you have asked about

• Respond to requests submitted through our Website

• Send newsletters or other updates if you have subscribed to them

• Improve our Website and customer experience

• Understand how visitors use our Website

• Maintain and improve Website security and performance

• Monitor Website usage and functionality

• Maintain appropriate business and customer-service records

• Comply with applicable laws and legal obligations

• Prevent fraud, misuse, or unauthorized activity

We will only use your personal information for legitimate business purposes and as otherwise permitted by applicable law.

3. Newsletter and Email Communications

Our Website allows visitors to subscribe to Acenis updates by providing an email address.

If you subscribe, we may use your email address to send you newsletters, product information, company updates, or other communications related to Acenis.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly at:

customerservice@acenisinc.com

Unsubscribing from promotional communications does not necessarily prevent us from sending you non-promotional communications relating to a customer-service request, transaction, or other matter where communication is necessary.

4. Customer Service Communications

If you contact Acenis by email, telephone, contact form, or another customer-service channel, we may retain the information you provide in order to respond to your request and maintain a record of the communication.

This may include your name, email address, telephone number, order information, product information, and the details of your inquiry.

We use this information solely for legitimate customer-service and business purposes and as permitted by applicable law.

5. Amazon and Other Third-Party Websites

Our Website contains links to third-party websites and services, including Amazon, where customers may view or purchase Acenis products.

When you click a third-party link and leave our Website, your interaction is governed by the privacy policy and terms of that third party.

For example, if you purchase an Acenis product through Amazon, Amazon independently processes information associated with your Amazon account, order, payment, shipping, and other transactions according to Amazon's own policies.

Acenis does not control the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

6. Wix and Website Hosting

Our Website is hosted and operated using Wix.

Wix may process certain information about Website visitors in connection with hosting, security, website functionality, analytics, and other services provided to us.

Information collected through Wix features, such as forms, analytics, cookies, and other Website functions, may be processed and stored through Wix's systems.

Wix maintains its own privacy and security practices. For more information, visitors may review Wix's privacy information.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help a website remember settings, provide functionality, maintain security, and understand how visitors use the Website.

We may use:

• Essential cookies needed for Website operation, security, and functionality

• Analytics or performance cookies that help us understand Website traffic and usage

• Functional cookies that support certain Website features

• Other cookies or technologies provided by Wix or third-party services integrated into our Website

The cookies and technologies used on the Website may change as we add or remove Website features or third-party services.

Where required by applicable law, we will provide visitors with appropriate choices regarding non-essential cookies.

You can also control or disable cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

8. Website Analytics

We may use website analytics tools, including tools provided through Wix, to understand how visitors interact with our Website.

Analytics information may help us understand things such as which pages visitors view, how visitors navigate the Website, and how the Website performs.

Where applicable, analytics information may be collected only after the visitor provides the required cookie consent.

Wix provides tools that allow website owners to configure cookie consent and analytics settings.

9. How We Share Personal Information

We do not sell your personal information.

We may share information with service providers that help us operate our business and Website, such as:

• Website hosting and technology providers

• Email and newsletter service providers

• Website analytics providers

• Customer-service or communication providers

• Other service providers that assist us in operating our business

These providers may process personal information on our behalf and are expected to use it only for the purposes for which it was provided or as otherwise permitted by applicable law.

We may also disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or government request

• Protect the rights, property, or safety of Acenis, our customers, or others

• Detect or prevent fraud, security incidents, or unlawful activity

• Enforce our agreements or protect our legal interests

• Respond to an emergency or other situation where disclosure is legally permitted

10. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

If you believe that your interaction with us or our Website may have resulted in a security issue, please contact us promptly.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing customer service, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained depends on the nature of the information and the reason it was collected.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights concerning your personal information.

These rights may include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion of personal information, subject to applicable legal requirements

• Requesting information about how your personal information is used

• Opting out of certain marketing communications

• Exercising other privacy rights available under applicable law

To make a privacy request, please contact us using the information in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.

13. Children's Privacy

Our Website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to Acenis without appropriate consent, please contact us so that we can take appropriate steps.

14. International Visitors

Acenis may receive inquiries and information from individuals located in different countries.

Depending on the location of our service providers and the services we use, personal information may be processed or stored in countries other than the country in which you are located.

Where required by applicable law, we will take appropriate measures for applicable international transfers of personal information.

15. Third-Party Links

The Website may contain links to websites, services, social-media platforms, marketplaces, and other third-party websites.

Acenis is not responsible for the privacy practices or content of these third parties.

We encourage you to review the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, business practices, technology, services, or applicable legal requirements.

When we update this Privacy Policy, we will change the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us:

Acenis Ltd.

Email: customerservice@acenisinc.com

Phone/SMS: 866-554-2791

Website: www.acenisinc.com

We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.

Acenis Ltd.
© 2026 Acenis. All rights reserved.